Refund policy
Last Updated: 17 July 2026
Returns
Eligible products may be returned within 14 days of receiving your order.
Returned items must:
- Be unused
- Be in their original condition
- Be returned in the original packaging
- Include proof of purchase
Non-Returnable Items
The following products are not eligible for return:
- Personalised products
- Gift cards
- Clearance items
- Products damaged through misuse
Refunds
Approved refunds will be processed within 7 business days after your returned item has been received and inspected.
Refunds are issued using the original payment method.
Return Shipping Costs
Customers are responsible for return shipping costs unless the product is faulty or supplied incorrectly.
Damaged or Incorrect Orders
Please contact us within 48 hours of delivery if your item arrives damaged or incorrect.